Return & Exchange
Returns & Exchanges
We want your shopping experience with Mustard Moon to be as seamless as possible. Please take a moment to read our Returns & Exchanges Policy before placing your order.
Sale & Discounted Orders
All products purchased during a sale or using a discount/coupon code are *not eligible for return or refund*.
Made-to-Order Products
Made to Order and, therefore, are not eligible for returns.
In certain cases, *size alterations may be possible*, depending on the garment and the nature of the alteration required.
Alterations
If you require an alteration, don't hesitate to get in touch with us via WhatsApp at *+91 93190 99188* or email us at *[contact@mustardmoon.in](mailto:contact@mustardmoon.in)* within *48 hours of delivery*.
The cost of shipping the garment to Mustard Moon and shipping it back after alteration will be borne by the customer.
Please ensure that the garment is securely packed and sent through a *traceable courier service*, as Mustard Moon does not offer a reverse pick-up facility.
We recommend retaining the courier acknowledgement/receipt, including the tracking details, until the package has been successfully delivered to us. Mustard Moon will not be responsible for any parcel lost or damaged while being returned.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us *within 48 hours of delivery* by WhatsApp at *+91 93190 99188* or email us at *[contact@mustardmoon.in](mailto:contact@mustardmoon.in)*.
Please share your order details along with clear photographs/videos of the product so that our team can assist you promptly.
Reasons Not Eligible for Exchange or Return
An exchange or return will not be accepted in the following cases:
- The product has been washed, worn, altered, or damaged after delivery.
- The customer does not like the fabric, colour, or overall appearance of the product. We recommend carefully reviewing the product description, images, and details before placing your order. If you need any additional information, please contact our customer care team before purchasing.
- Minor colour variations due to differences in screen settings, lighting, and photography. A colour difference of approximately *10–12%* may occur and is not considered a defect or a valid reason for return or exchange.
Order Cancellations
Cash on Delivery (COD) orders can be cancelled *within 24 hours of placing the order*.
To request a cancellation, please contact us at *+91 93190 99188* with your order number.
Once the 24-hour cancellation window has passed, the order may not be eligible for cancellation.
